If your Sea Essence gel arrives thawed, leaking or damaged, contact us before using it. Do not taste the gel to decide whether it is suitable to use.
What should I send to Sea Essence?
- Your order details and the name of the gel.
- Photos of the pouch and packaging.
- A short description of how the parcel arrived and when you received it.
Contact our team so we can check the circumstances and help with your order.
Should I freeze it again?
Do not assume that freezing a pouch will answer questions about its condition. Contact us and follow the advice for your actual delivery.
How should I store a gel that arrives as expected?
Refrigerate it on arrival and follow the date and storage instructions on the pouch. Our storage guide explains what to look for.
Choosing your next flavour
Original Gold is mild with key lime. Berry Blast contains blueberries and honey, while Honey, Turmeric & Ginger is sweet and spiced.
Questions about a delivery? Get in touch with Sea Essence.